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My Clinics are excited to announce that we’ve partnered with Phreesia to offer the option to check in on mobile devices, before appointments. Mobile registration and check in streamlines arrivals at our My Clinics offices by allowing patients to check in on their own mobile devices using a link sent in an email or text message, either prior to visits or when they arrive. Scheduling and registering online is also available. Click here to schedule a My Clinics appointment.
Phreesia mobile check in and online registration FAQ’s
Q: What is Mobile Check in with Phreesia?
A: Mobile check-in allows you to complete pre-visit registration from your own device (any smartphone, computer or tablet) ahead of time and in the privacy of your home.
Q: Why is My Clinics partnering with Phreesia?
A: My Clinics partnered with Phreesia to save you time when arriving at our practice and to ensure that your health records will always be up-to-date. The information you enter is private and secure and will allow our team to better care for you.
Q: Is the Phreesia system secure?
A: Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as My Clinics related to protecting your family’s information. For additional information about Phreesia’s security visit https://www.phreesia.com/patient-privacy.
Q: Do we need to use the new system for every appointment?
A: Yes. But once you have completed the initial registration, the next time will be much quicker because your answers are saved in the system.
Q: Do I need to download an app to do mobile check-in?
A: No. There is no app – you simply click the link provided in the text message or email. This allows you to securely answer any registration and medical questions necessary for your appointment.
Q: Can I complete the forms in a language other than English?
A: Yes! Mobile registration is available in 20 different languages, and the PhreesiaPads in the office offer Spanish in addition to English.
Q: What happens if I can’t finish my registration before the appointment?
A: That’s okay! If you have not completed your registration before the visit, see one of our patient access reps, and they will be happy to send you a new link. Don’t worry, the information you entered previously is saved.
Q: Can I use the Phreesia Arrival Station in the My Clinics?
A: Our new Arrival Stations can be used by patients who have completed their mobile check-in prior to the visit. The Arrival Station just lets us know you have arrived in the office. Of course, you are also welcome to check in with patient access if you prefer.
Q: What if I have questions or feedback?
A: You can talk with any of staff in the clinics.
