GCGH Business Office: 812-847-5208

Paying Your Bill

Online Access

To pay your bill online, click here. The best and easiest way to pay your bill is through the online payment portal. The portal provides access to your account 24/7. To access your health information, click here for the Patient Portal. To register in the Patient Portal, all you have to do is provide your email address to the Patient Access Representative when you arrive at the Hospital for services, and then follow the instructions provided to you in the email you receive. If you need to reset your password or if you did not register at the Hospital, please call 812-847-2281 and have our Patient Access staff update your Patient Portal

The Patient Portal is easily accessible from every page of our website. Simply click the light-blue tab on the right side of the screen (available for desktop and mobile device users), log on, and manage your bill. You can also view a detailed video tutorial for the Patient Portal HERE.

Business Office

At Greene County General Hospital, we’re committed to providing you with the best available healthcare as well as reliable billing services. Our business office can be reached at (812) 847-5208 Monday through Friday 8 am to 4:30 pm. The office is located across the street from the Hospital at 1206 N 1000 W, Suite C.

Greene County General Hospital accepts cash, check, or credit cards. We accept American Express, MasterCard, Visa, Discover, Diner’s Club, & Health Savings Cards. To pay your bill online, click here

Patient Rights

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost-

If you don’t have insurance or don’t intend to use insurance to pay for scheduled non-emergency health care services, federal law requires that health care providers and facilities provide you with an estimate of the expected charges for medical items and services at least 1 business day before the scheduled services are to be performed.

  • If you are uninsured or not using insurance to pay for your health care services and receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Any patient may request an estimate of the expected charges for non-emergency health care services that have been ordered, scheduled, or referred and state law requires that health care providers and facilities provide you with an estimate of the expected bill for medical  items and services within 5 business days of the request. 

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, click here or call 1-800-985-3059.

Your Rights and Protections Against Surprise Medical Bills-

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. 

What is “balance billing” (sometimes called “surprise billing”)? 

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for: 

Emergency services

If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most the provider or facility may bill you is your plan’s in- network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at an in-network hospital or ambulatory surgical center, out-of-network providers can’t balance  bill you, unless you give written consent and give up your protections.

Estimate of Charges: 

You may ask for an estimate of the amount that you will be charged for a nonemergency medical service provided by a health care facility or practitioner. Indiana law requires that an estimate be provided within 5 business days of request for an estimate for a scheduled, ordered, or referred a nonemergency health care service. In addition, if you are uninsured or intending to pay for the service out-of-pocket, federal law requires that a provider or facility provide you with an estimate for all scheduled nonemergency health care services at least 1 business day before the services are to be performed.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections: 

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
  • Your health plan generally must:
  1. Cover emergency services without requiring you to get approval for services in advance (prior authorization).
  2. Cover emergency services by out-of-network providers.
  3. Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  4. Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact the Indiana Department of Insurance  or call 1-317-232-8582.

Click here for more information about your rights under federal law.

Estimates and Costs

Greene County General Hospital is your partner in health care, so we have tried to make it as easy as possible to understand the costs associated with our most common procedures and services. A patient’s bill may vary due to a number of reasons including:

  • A patient’s health insurance coverage will have a major impact on the final bill. Deductibles, co-pays, and type of insurance all factor in to determine what the patient will actually owe.
  • Additional tests or services not included in the stated price may be ordered by the physician, in order to treat, diagnose or care for your individual needs.

The prices listed on our Chargemaster only show Greene County General Hospital facility charges. They do not include charges from physicians such as surgeons, radiologist, and other specialists. Each physician will bill you separately for their professional services. These bills could come from, but are not limited, to the following:

  • My Clinics
  • Clinical Radiologists
  • Individual physicians

Prices are subject to change. If there is a particular procedure not listed, please call the Greene County General Hospital business office at 812-847-5208 for pricing information.

My Care Insight

My Care Insight Website is an easy-to-use resource for hospital charge comparison and quality ratings. Developed by the Indiana Hospital Association, the website uses data that is reported to the Centers for Medicare & Medicaid Services and the Indiana State Department of Health. The data on this website includes important measures of care provided in the hospital, including patient satisfaction, readmissions, infections, deaths, birthing outcomes, hospital charges and more. Click here to visit the site.

Current Standard Charges:

The information provided on this page includes Greene County General Hospital’s standard charges for procedures, supplies and medications. This price transparency is to help our patients understand what their potential financial liability might be for services they obtain at GCGH.

To estimate your Greene County General Hospital bill, try our Patient Estimator. To estimate your My Clinics bill, try our My Clinics Patient Estimator. 

If you have questions about our standard charges, please call 812-847-5208

Click here for the GCGH 2022 Chargemaster, updated 3/31/2022.


Financial Assistance

sitepolicyposterHealthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered. Our Account Representatives are committed to assisting patients with payment options that will meet family budget needs, including a discounted sliding fee schedule.

Many patients do qualify for assistance with medical expenses, or assistance with payment options. We do not turn away patients based on their ability to pay.

To see if you or your family qualify for assistance or for questions, please contact the business office at 812-847-5208 from 8 a.m. to 4:30 p.m. Monday through Friday. You may also download a PDF version of the Financial Assistance Application using the link below.

Financial Assistance Application

Financial Assistance Guidelines 2022

Financial Assistance Policy

COVID-19 testing charges

The charge for COVID-19 testing at Greene County General Hospital is set at a cash price of $175; this price is subject to our standard billing procedures. This price is only for the COVID-19 test and does not include any other tests or services the patient might receive when being evaluated or treated. The hospital will bill for this lab test through the patient’s insurance plan. Patients are always encouraged to apply for financial assistance in the event of a hardship; contact our Business Office at 812-847-5208 to apply.